CoolTrade

Shipping Rules & Address Privacy

CoolTrade uses a blind shipping system — your home address is never shared with your trading partner. Here's exactly how it works.

Your Address Stays Private

When a trade is accepted and both deposits are paid, each trader enters their own shipping address privately through their dashboard. Your address is stored securely on CoolTrade's servers and is never visible to your trading partner — not even partially.

Your trading partner only ever sees two things: whether you have saved your address (a simple yes/no indicator) and the carrier + tracking number you provide after you ship. They cannot see your street, city, state, or zip at any point during or after the trade.

Addresses are used solely for the purpose of facilitating the physical exchange of items. They are not shared with third parties, displayed publicly, or retained beyond what is necessary to complete the trade.

How the Shipping Flow Works

  1. 1

    Both deposits are paid

    Once both traders have paid the $25 deposit, the trade moves to the shipping phase and each trader's dashboard shows the shipping steps.

  2. 2

    Enter your shipping address privately

    Each trader enters their own address in their dashboard. This is the address your trading partner will ship to. It is saved securely and is never shown to the other party.

  3. 3

    Both notified when ready to ship

    Once both traders have saved their addresses, CoolTrade sends both parties an email confirming it's time to ship. You do not need to wait or check back — you'll be notified automatically.

  4. 4

    Ship your item and enter tracking

    Package your item and ship it using any carrier (USPS, UPS, FedEx, etc.). Then return to your dashboard and enter the carrier name and tracking number so your partner can follow the shipment.

  5. 5

    Confirm receipt

    Once your item arrives, confirm receipt in your dashboard. When both traders confirm, the trade is marked complete and your $20 refund is automatically issued — no action needed.

Shipping Rules

Ship your item within 5 business days of receiving the "time to ship" notification.

Use a trackable shipping method — tracking numbers are required to complete the shipping step.

Package items securely to prevent damage in transit. Items should match the photos and description in your listing.

Do not include personal contact information (phone number, personal email, social media handles) inside the package.

CoolTrade does not cover shipping costs — each trader pays to ship their own item.

International shipping is not currently supported. All trades must be domestic (U.S. only).

Accuracy Matters

Double-check your shipping address before saving it. Because your address is kept private, your trading partner cannot verify it — if you enter an incorrect address, your item may be lost or delivered to the wrong location.

If you need to update your address after saving it, contact us before your trading partner ships their item. [email protected]

Shipping Disputes

If an item doesn't arrive, arrives damaged, or doesn't match the listing description, contact us with your trade details and any supporting photos or tracking information. [email protected]

CoolTrade holds the $5 platform fee from each deposit and uses it to help mediate disputes. Refund decisions in dispute cases are made on a case-by-case basis.